Shipping | Returns | Refunds

Shipping Policy

The "Village" Commitment We work with a curated network of global artisans and fulfillment partners to bring you a diverse range of unique finds. Because our items are sourced from various specialized warehouses, please note the following:

  • Processing Time: Most orders are processed within 3–5 business days. During high-volume seasons, this may take slightly longer.

  • Multiple Shipments: If you ordered several different items (e.g., a dress and a home decor piece), they may arrive in separate packages at different times. Don't worry—they are all on their way!

  • Standard Shipping: Once processed, shipping typically takes 7–14 business days depending on your location.

  • Tracking: You will receive a tracking number via email as soon as your package is handed off to the carrier. Please allow 48 hours for the tracking information to update.

Returns & Refunds

Our 14-Day Integrity Guarantee We want you to love your discoveries. If something isn't quite right, you have 14 days from the date of delivery to request a return.

The Fine Print:

  • Condition: Items must be unworn, unwashed, and in their original packaging with tags attached. Home decor must be in its original, undamaged box.

  • Final Sale: For hygiene and safety reasons, intimate apparel, swimwear, and personalized items are final sale and cannot be returned.

  • Return Process: To start a return, please email us at thecapitallco@gmail.com with your order number. Please do not send items back to the address on the package without contacting us first, as our warehouses do not accept unauthorized returns.

  • Shipping Costs: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed back to your original payment method within 5–7 business days.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please take a photo and contact us within 48 hours of delivery. We will prioritize a replacement or a full refund at no additional cost to you.